FAQs

As an organization, what are the USGA's primary functions?
The USGA conducts the U.S. Open, U.S. Women’s Open and U.S. Senior Open, as well as 10 national amateur championships, two state team championships and international matches, attracting players and fans from more than 160 countries. Together with The R&A, the USGA governs the game worldwide, jointly administering the Rules of Golf, Rules of Amateur Status, equipment standards and World Amateur Golf Rankings. The USGA’s reach is global with a working jurisdiction in the United States, its territories and Mexico, serving more than 25 million golfers and actively engaging 150 golf associations.

The USGA is one of the world’s foremost authorities on research, development and support of sustainable golf course management practices. It serves as a primary steward for the game’s history and invests in the development of the game through the delivery of its services and its ongoing “For the Good of the Game” grants program. Additionally, the USGA’s Course Rating and Handicap systems are used on six continents in more than 50 countries.

How can I become a USGA Member?
To become a USGA Member, simply click here to join or call 1.800.223.0041, anytime Monday-Friday between 9 a.m. and 4:30 p.m. (ET). As a USGA Member, you will receive many great benefits, including the latest edition of the Rules of Golf, advance priority to purchase U.S. Open Championship tickets, a personalized USGA Member bag tag and ID card, Members-only U.S. Open golf hat, and access to the online Member Clubhouse with exclusive content and offers. Additionally, you will enjoy special Member-only discounts on usgashop.com and in the USGA Museum Photo Store. (Please note that USGA Member benefits are subject to change at any time.)

What if I don't know my USGA Member ID?
Your USGA Member ID can be found on the USGA Member ID card received with your USGA benefits package. Your ID can also be found at the top-right corner of the USGA Insider e-newsletter sent to USGA Members with their email addresses. If, for whatever reason, you cannot locate your USGA Member ID, please call USGA Members Program Customer Service at 1.800.223.0041, anytime Monday-Friday between 9 a.m. and 4:30 p.m. (ET), or please email membership@usga.org.

Why am I unable to order Rules of Golf items if I live outside the United States and its territories?
The USGA partners with The R&A Trust in distribution of Rules of Golf items. USGA jurisdiction covers the sale and distribution of Rules of Golf items to customers in the United States, its territories and Mexico, while The R&A Trust covers sales and distribution elsewhere. As a USGA Membership courtesy, the USGA is able to ship 1 (one) of each Rules item to each USGA Member, regardless of residence. For the delivery of non-USGA Member Rules of Golf items outside the United States, please contact The R&A Trust at www.randa.org or via phone at (011) 44.133.446.0000.

What is the USGA's privacy policy?
You may view the USGA’s privacy policy by clicking Privacy Policy.

How can I place my order?
You can place your order online at https://www.usgapublications.com, or by calling 1.800.336.4446, or by emailing USGAfulfillment@alliedprinting.com. Customer inquiries may be sent by email to USGAfulfillment@alliedprinting.com or writing to the USGA at:

USGA Publications Customer Service
One Allied Way
Manchester, CT 06042

What are your hours of operation?
USGApublications.com customer service hours of operation are Monday–Friday between 8 a.m. and 5 p.m. (ET).

How can I check the status of my order?
An email confirmation will be sent once your order has shipped that includes shipping carrier information and applicable tracking numbers. You can track your package online via the “My Accounts” page, or directly from the shipping carrier at the links provided with your tracking number. Please call us at 1.800.336.4446 anytime Monday-Friday between 8 a.m. - 5 p.m. (ET) for any questions regarding your order shipment.

What credit cards are accepted on USGApublications.com?
USGApublications.com accepts American Express, Visa, MasterCard and Discover credit cards.

Is there any sales tax on my purchase?
All applicable local and state sales taxes are collected for merchandise and shipping on orders delivered to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, ND, NE, NM, NV, NJ, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY and Puerto Rico. Tax rates are subject to change at any time.

How can I cancel my order?  
If you need to change or cancel your order, please call the USGApublications.com Customer Service Center at 1.800.336.4446, anytime Monday–Friday between 8 a.m. and 5 p.m. (ET). We will do our best to make changes and cancellations, although not all orders may be recalled or altered due to timing. Please notify Customer Service as soon as possible for any requested change or cancellation. 

What is the USGApublications.com return policy?

Should you elect to return any of your merchandise for whatever reason, please return all materials unaltered within 30 days for a refund. Any returned merchandise must not have been used, and be in new condition. Prior to shipping your returned merchandise, please call USGApublications.com Customer Service at 1.800.336.4446, anytime Monday–Friday between 8 a.m. and 5 p.m. (ET). Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive your returned merchandise, we will credit your account within 10 business days. Original shipping charges are non-refundable.

All returns should be directed to the following address:
 
Attn: USGAPublications.com Returns
USGA Publications Customer Service
One Allied Way
Manchester, CT 06042
Please include a copy of the packing slip and insure your package prior to return delivery.

How soon will I receive my merchandise after placing my order?
Shipping and processing time depends on the availability of selected merchandise, the chosen mode of shipping, and the delivery destination. All orders are shipped from Connecticut with estimated delivery times below. Please note that total time indicated reflects the projected time for delivery from the time you place your order until receipt of your order. (Please allow 1-2 business days for processing plus transit time.)
• Standard delivery: 5–7 business days
• Rush delivery: 4 business days
• Express delivery: 1–2 business days
Also note: Rush and Express delivery is not available for orders outside the United States. All orders will be held to ship complete. Any requests for same-day shipment must be made prior to 1 p.m. ET, and also approved by an authorized representative.

Is the use of my credit card while making a USGApublications.com purchase secure?
The security of your credit card and personal information is a top priority at USGApublications.com. The site is equipped with secure online ordering capability, using secure server software (SSL) as the industry standard, globally regarded as the leading software for secure e-commerce transactions. SSL technology encrypts all of your information, including your credit card number, so that it cannot be read as your information is transmitted.

How am I able to contact the USGA?

United States Golf Association (USGA)
10 Independence Boulevard
Warren, NJ 07059
T: 908.234.2300 F: 908.234.9687

USGA Rules of Golf Staff (All questions regarding the Rules of Golf)
www.usga.org/rules     
T: 908.326.1850
rules@usga.org

GHIN (Golf Handicap Information Network, scorecards, software)
www.GHIN.com
T: 908.253.8800

USGA Museum 
www.usga.org 
T: 908.234.2300 F: 908.470.5013
museum@usga.org

USGA Museum and Gift Shop
Kim Gianetti, Manager, USGA Museum Gift Shop
T: 908.234.2300 ext. 1245 or kgianetti@usga.org

USGA Museum Photo Store (Purchase photographs from USGA Archives)
www.photos.usgamuseum.com T: 407.668.4987

USGA Greeting Card Center (Golf-themed greeting and holiday cards)
www.USGAcardshop.com
T: 800.479.5930

When are the U.S. Open and other USGA championships held?
Click here to view the USGA Annual Championship Schedule at usga.org